QUESTION 1: Has the implementation of the mobility solution changed the acceptance of the solution among the transport authority prominent in the area?

Definitions: The strategic focus of the transport authority in enabling different business models/collaboration and opportunities for transport organizations to solve mobility needs.

Examples: The local authority is involved in measures/incentives to support the development of these mobility solutions together with the solution-provider, some of the risks related to implementing the solution are shared, transport authority enables solution-providers to use the information needed for the full implementation of the solution, or transport authority is committed to testing sustainable mobility solutions by organizing innovation competitions or similar pre-procurement processes.

QUESTION 2:Has the solution changed the number of mobility-related applications travelers have to use for their mobility needs in the area?

Definitions: The completeness of a de-facto integration platform creates a strong value proposition for transportation users.

Examples: The solution does not use a dedicated application. However, it is integrated into a standard (de-facto) and open platform existing in the area, or the solution creates such an integration platform and effectively reduces the number of mobility-related applications people have to use for their mobility needs.

QUESTION 3: Has the solution changed the cost of organizing the transport services of the area?

Definitions: The need for long-term subsidies in transportation in the area.

Examples: The solution sustainably increased the demand-responsiveness of transportation, operates entirely on a commercial basis without increasing public transportation costs, or decreased the need for other mobility services covered by the public sector.

QUESTION 4: Has the solution increased the amount of information available to different actors and facilitated the creation of new value-adding services using the same information?

Definitions: The availability of (open) data for different actors in the area. Facilitates the sharing of vital transport-related information through different channels and the creation of value-adding services based on shared information.

Examples: The solution integrates existing information channels or brings existing information conveniently to one place for the user. As a transport authority, you get information about the use/effects of the solution in a format that is useful to you or information about the efficiency of the transport system in the area affected by this solution.

QUESTION 5: Has the solution changed the need for transport-related investments in the area?

Definitions: The need for new investments (technology, infrastructure, vehicles) for the transport operator in the area. This question relates to the need of the transport authority or the city to make unique investments when there is no possibility to use existing infrastructure or those investments are not covered, for example, by the local transport authority.

Examples: This is the first time such a solution has been implemented in the area, and the transport operator takes the risk of investing into localized infrastructure to enter the market, the transport operator has to make extensive modifications for their application interfaces to operate in the area, or a new policy in the area requires considerable supporting investments.

QUESTION 6: Has the solution changed vehicle or ride-sharing in the area?

Definitions: The availability and market penetration of shared and combined (e.g., carpooling) travel options. These refer to the mobility options for people wanting to reduce the need to own the car but need one mobility solution for the whole trip.

Examples: The area covered by the solution is significant enough for the daily needs of users. Users do not need to combine other transport modes other than walking to access the shared mobility option, or the solution made it easier for them to access shared mobility options for different mobility needs, station-based shared mobility options are placed to significant mobility hubs in the area, or there is a clear indication that vehicle or ride-sharing in the area has increased in an economically viable way.

QUESTION 7: Has the solution changed the customer segments able and willing to use sustainable mobility?

Definitions: The number of new customer segments that can use sustainable mobility service (compared to a private car). When thinking Transport Poverty broadly, the ability of the transport operator to mitigate actual or perceived obstacles in using sustainable mobility solutions also means reaching new customer segments for their service. In the context of mobility options, this imposes requirements on the quality, comfort, and accessibility (physical accessibility to ‘traditional’ mobility services and digital accessibility to ‘new’ mobility services supported on electronic platforms) of the services they offer.

Examples: The solution uses identification and payment schemes used in public transportation, sustainable mobility service is bundled with other services (such as event tickets), or the use of less sustainable modes is restricted in the area.

QUESTION 8: Has the implementation of the solution changed the need for unique or highly localized routines in participating organizations?

Definitions: The need for localization, building new interfaces, and new tasks or other organizational changes increases the complexity of the implementation and may reduce the sustainability of the solution.

Examples: A new application or application interface is required to get information about the use of the solution, transport operator has to build highly localized interfaces to operate in the area, a new policy increases the workload in your organization with new tasks, or the solution replaces existing individual routines with a more integrated approach, thus helping your organization in daily tasks.

QUESTION 9: Has the solution changed the number of mobility options connected to the public transport offering in the area?

Definitions: The number of new combined mobility offerings from the public transport authority. Refers to “channels to reach new customers.” Compared to the visibility of mobility information, this aspect takes the viewpoint of communicating the value proposition of the transport organization through partners.

Examples: The solution integrates to the public transport offering in the area or bundles existing mobility solutions to public transport offering seamlessly, or there is a clear indication of the increased popularity of public transport in the area affected by this solution.

QUESTION 10: Has the solution affected congestion and delays in the transport system of the area of interest?

Definitions: Delays refer to increased waiting times in road traffic and public transport during peak hours compared to free-flow travel.

Examples: The solution replaced some road traffic with more efficient or flexible means of transport, reduced the need for mobility during peak hours, or introduced new technology to make the traffic more fluent.