DEFINITIONS AND EXAMPLES FOR END USERS

QUESTION 1: Has the solution affected your options for combining transport means that are easy to use and meet your needs?

Definitions: The number of different intermodal options for the same trip. Increases reliability and possibilities for individual choice.

Examples: The solution added a new mobility service that you could combine with existing services or made the combination easier than before by increasing information about the possibilities, implementing standard payment options, or perhaps by synchronizing schedules better.

QUESTION 2: Has the solution affected your use of a private car in the area where the solution is operational?

Definitions: Functional diversity refers to a mix of spatial functions in an area, creating proximity of mutually interrelated activities.

Examples: The solution reduced the need for mobility by sustainably delivering goods to you, improved your accessibility by consolidating essential functions near you – for example, in busy mobility hubs of the area – or reduced the need for private car in the area by introducing demand-responsive transportation suitable for you.

QUESTION 3: Has the solution changed your perceived risk of crime in the area affected by this solution?

Definitions: “Perceived risk of crime” is your perception of the impact on crime against users, transportation workers, vehicles, or infrastructure.

Examples: The solution made you more comfortable using public transportation, walk or ride a bike in the area during nighttime, or improved the attractiveness of the area by reducing vandalism.

QUESTION 4: Has the solution affected your use of vehicle or ride-sharing?

Definitions: The availability and market penetration of shared and combined (e.g., carpooling) travel options. In contrast to Question 1, this refers to the mobility options for people wanting to reduce the need to own the car but need one mobility solution for the whole trip.

Examples: The solution covers the area of your daily needs so that you do not need to combine a shared mode of mobility with anything else than walking, or the solution made it easier for you to access shared mobility options for your different mobility needs.

QUESTION 5: Has the solution changed your ability to access destinations important to you?

Definitions: Compared to Question 1, this refers to a combination of transport affordability, mobility poverty, accessibility poverty, and exposure to transport externalities affecting your perceived access to mobility. Transport affordability refers to the costs of mobility, mobility poverty refers to the lack of mobility services in the area, accessibility poverty refers to your ability to use the mobility solutions in the area, and transport externalities refer to accidents, and air and noise pollution from the transportation that affects your ability to use mobility solutions in the area.

Examples: The solution improves your ability to use different mobility services by reducing the costs of mobility, increasing service level, or becoming more demand-responsive, removing barriers for personal mobility, reducing the harmful effects of transportation while ensuring your access to mobility options or limit your ability to use an existing mode of transportation.

QUESTION 6: Has the solution changed the amount of mobility information available for you?

Definitions: The number of information sources for the same mobility-related information.

Examples: You don’t have to search for mobility-related information as information about schedules, availability, and costs of a new service are available in the application or web page you use for your mobility needs. In addition to services, there can also be a new technological solution that brings existing information conveniently to one place. Also, if there are, for example, new restrictions in transportation, are these visible in the application you use for your mobility needs, or do you need to search for the information.

QUESTION 7: Has the solution changed the need to use different mobility-related applications for your mobility needs?

Definitions: The ease of use of an integration platform for all mobility-related tasks (information search, planning, booking, payment).

Examples: Compared to Question 6, there can be a new technological solution that brings all the mobility-related functions conveniently to one place. However, commonly, a new mobility service requires a separate application for booking and payment and is not integrated into the existing platform you use for your mobility. In addition to technological platforms, there can be new technical solutions that automate or ease your mobility-related tasks such as paying your trip or parking.

QUESTION 8: Has the solution changed the costs of mobility for you?

Definitions: The mobility costs for fulfilling the essential activities of the household.

Examples: The solution replaced more costly mobility solutions while still fulfilling your needs, reduces the need for mobility, or offers reduced mobility costs with combined ticketing during events.

QUESTION 9: Has the solution changed your use of human-powered transport modes?

Definitions: Regardless of the transportation externalities (for example, accidents, and air and noise pollution), human-powered mobility is expected to increase the physical and mental well-being of the individual.

Examples: The solution increased your possibilities to use human-powered modes of transport, for example, by adding new service, improving the infrastructure and urban space meant for human-powered modes of transportation, or restricting other modes of transportation in the area.

QUESTION 10: Has the solution changed your use of travelling time to other tasks, such as work-related tasks or other errands?

Definitions: Increased ability to utilize travelling time for other tasks compared to the mode of transport you usually use for the trips the solution is affecting.

Examples: The solution freed your hands for working or shopping online while travelling, or for example, the solution is flexible enough for you to combine picking up children from day-care or groceries on your way home.